Privacy Policy

This Privacy Policy outlines Mama Lows’ commitment to protecting the privacy of the personal information we collect about you, including through our website, https://mamalowspices.co.nz (“Website”), as well as through our other business operations or directly from you.

Please read this Privacy Policy carefully and contact us using the details provided below if you have any questions.

By providing us with your personal information, you confirm that you have had sufficient opportunity to access this Privacy Policy, have read and accepted it, and consent to the collection, use, holding, and disclosure of your personal information as described.

If you choose not to provide personal information to us, you are under no obligation to do so, but this may affect your use of our website.

1. TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect may include:

• Identity data (such as your name and username or similar identifier);
• Contact data (such as your billing and delivery address, email address, and telephone number);
• Transaction data (such as details about payments to and from you and other details of products you have purchased from us);
• Technical data (such as your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);
• Profile data (such as your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses);
• Usage data (such as information about how you use our website, products, and services); and
• Marketing and communications data (such as your preferences in receiving marketing from us and third parties and your communication preferences).

If you are a customer and prefer to remain anonymous or use a pseudonym, you are welcome to do so.

2. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information from you when you make an enquiry with us (e.g., by telephone or email), purchase a product from us, sign up for a service via our website, or submit a contact enquiry on our website, among other activities.

We are committed to collecting personal information through lawful and fair means, and we will only collect information from others when it is unreasonable or impracticable to obtain certain information directly from you. We collect personal information from:

• You
• Searches and enquiries
• Your use of our website
• Third parties (who may use cookies, web beacons, and similar technology to collect or receive information from our website or from you, and from elsewhere on the internet, and use that information to provide measurement services and targeted advertising)

If we receive your personal information from third parties, we will protect it as outlined in this Privacy Policy.

We will destroy or de-identify information if we determine that it has been provided to us unlawfully or unfairly.

3. WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION

We collect, hold, use, and disclose your personal information as necessary to perform our core functions and activities, including the following purposes:

• To contact and communicate with you
• To provide goods and/or services to you
• To maintain a database of customers, subscribers, or similar
• To market to you and others, including remarketing (this may involve using a Facebook pixel or similar technology to display our advertising to you elsewhere on the internet, e.g., on Google or Facebook)
• For internal record keeping
• For statistical purposes
• As required by law

When we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policies adhere to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding the handling of your personal information. We will also ensure that the personal information we disclose is accurate, up-to-date, complete, and relevant.

We will not use or disclose personal information for direct marketing purposes unless you have consented to the use or disclosure of the information for that purpose.

Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent unless required by law.

4. USE OF COOKIES

Cookies are small text files placed on your computer to help us remember your preferences, such as your login information or location. We use cookies to make it easier and faster for you to use our website and for security purposes to protect you online. We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.

5. LINKS TO OTHER SITES

To help you find more information, we sometimes include links to other helpful websites from our website. Please note that this Privacy Policy only applies to information that we collect on our website (not any other site). As we are not responsible for data collection on those other sites, our Privacy Policy won’t apply. We cannot guarantee the privacy practices of other websites, so please be cautious and read their privacy policy before providing them with your personal information.

6. HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION

• Access: You can request details of the personal information we hold about you. We will respond to any request to access information within a reasonable time.
• Correction: If you believe any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided below. We rely in part on you to notify us when your personal information changes. We will promptly correct any information found to be inaccurate, incomplete, or out of date and notify you of the correction unless it is impracticable or unlawful to do so.
• Deletion: If you wish to have your personal information deleted or to prevent us from collecting information for a specific purpose, such as targeted advertising, please contact us using the details provided below. While we will make every effort to delete your information, it may be impossible to completely remove all records due to backups and records of deletions. We will functionally delete the information and will not sell, transfer, or use personal information related to you moving forward.

We will respond to any request to access, correct, or delete information within a reasonable time.

7. HOW WE MAINTAIN THE SECURITY OF YOUR INFORMATION

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss, and unauthorised access, modification, or disclosure. We undertake the following precautions to protect personal information we hold:

• Our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data submitted through this website.
• We limit access to personal information to a “need-to-know” basis.
• We protect devices used to collect, hold, use, and disclose personal information with industry-standard anti-virus software.
• Our devices are password-protected and stored in secure premises.
• Data is securely stored on cloud servers.
• Our email data is encrypted.
• All hard copies of personal information are kept in secure storage with access by authorised personnel only.
• All discussions involving personal information take place in private, where conversations cannot be overheard by unauthorised personnel.
• If we no longer need personal information, we take reasonable steps to delete or de-identify the information.

While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering, and break-ins. We cannot guarantee or warrant that such events will not occur, and we will not be liable to you for any such occurrences. If a data breach involving your personal information occurs and is likely to cause harm to you, we will notify you as soon as possible after the occurrence, in accordance with our obligations under the New Zealand Privacy Act 2020 and related legislation.

8. HOW YOU CAN MAKE A COMPLAINT ABOUT A PRIVACY BREACH

If you believe we have breached this Privacy Policy and wish to make a complaint, please contact us using the details provided below. If you are not satisfied with our response, you may seek assistance from the Office of the Privacy Commissioner in New Zealand.

9. HOW YOU CAN UNSUBSCRIBE OR OPT OUT

We occasionally send newsletters, invitations, and updates to keep our customers and website visitors informed. Our emails always include an “Unsubscribe” button, allowing you to opt out at any time. To unsubscribe from our email database or opt out of communications, use the “Unsubscribe” button in our communication or contact us using the details provided below.

You can block the use of cookies by selecting the appropriate settings on your browser. You can also opt out of third-party vendor cookies by visiting your Google Ad settings or http://www.networkadvertising.org/managing/opt_out.asp. Please note that the website may not function as well if you disable cookies.

You can opt out of information collection for advertising targeting by visiting www.aboutads.info/choices.

10. CHANGES TO THIS POLICY

If we decide to change our Privacy Policy, we will notify you by posting the changes on our website.

11. CONTACT DETAILS

For any questions or notices, please contact us at:

hello@hoofworks.co.nz

This Privacy Policy was last updated on 15/08/2024.